PORTFOLIO

Home Buyers Journey

Design Challenge
How can we stand out from the saturated real estate market for first home buyers during the early stages of their journey?
How might we engage first home buyers to feel as though we can offer them a one stop shop for most of their home buying journey?

Role

Lead Designer

Focus

Research, design and User Testing with a prototype

 Client

What we did 

Based on research, this journey diagram proposes how TheOneSpot offerings can align to a first home buyers journey.

Can we also integrate professionals into a market-place that first home buyers can access via our platform?

Testing a design hypothesis

I wanted to create a visual experience making it easy for users to access any part of the journey. A visual journey map could allow users to quickly get context, and understand there is support for the end-to-end journey.

User Testing
We carried out ten one-on-one interviews with participants who were in the early stages of buying their first home, using an online prototype (desktop and mobile).

We tested a number of concepts including the visual journey map, and a dashboard.

User testing – what they said…

journey map

Outcomes – the next design iteration

The outcomes of the user testing allowed us to refine and validate a more detailed design for the visual journey map and the dashboard.

Dashboard

Onboarding workflow

I mapped out the onboarding flow for users to understand at a high level what was required on this journey.

User Journey

Task Flows

Another example of user flows I created to capture additional pathways.

Task Flow

Tagline Survey

I conducted a survey to determine the most effective taglines.

tagline-survey

Importing properties

A wireframe demonstrating the flow for a user importing properties from a third-party tool.

Domain workflow

Dashboard wireframe

Here is one of the many wireframes I created at mid-fidelity before the UI design was applied.

property-detail

Design Iterations

Here is one of the home page design iterations resulting from the user testing.

Home page