Enterprise Search Solution
SNAPsearch is my proposed design concept for an enterprise search tool that searches across multiple sources in an organisation combining cloud based platforms and local server databases to easily locate related documents, conversations, information, calendar events and even people that match specific search criteria.
Idea Initiator & Lead Designer
High-level Research and design concept
My UX Design Approach
High level user flow
Enterprise search concept
This concept originated during a moment of sheer frustration while trying to find a written conversation trail, but not remembering which information channel it came through.
In large organisations, trying to locate specific information across multiple platforms can be frustrating. For example, you remember having a written conversation with a colleague about the solution to a particular issue, but you can’t recall if it was email, Slack, Skype or messenger!
Another scenario could be trying to locate related documents to a specific project when the coordinator is on leave or an employee has left.
I researched around six competitors, capturing details in a spread sheet and identifying features that made sense.
Researching competitors identified similar enterprise search products available, but they looked complex and difficult to use.
Swifttype was the closest match to my proposed solution. Google also has an app that lets you search across all of your apps, but just on your phone.
My design outcomes were based on a month of researching, defining & designing concepts.
This system flow describes the high-level architecture and examples of the kind of external and internal systems that would need integration.
Proposed Administration Dashboard
The initial design was based on solving the challenge I had first identified, as well as comparing other competitors in the marketplace.
Employee access via a mobile app
Search is the key function. Users can use date, platform, and document type filters.
The tool can be accessed via a mobile app, and also via a desktop.
UI dashboard design – Administrators view
The dashboard below is for the administrator of an organisation.
The interface is designed to allow them to:
– Administer users
– Access platforms
– View analytics
– Manage errors and system alerts
– Manage user notifications
Although I did not get funding to proceed with this project, it was an interesting exploration into the enterprise search space.
There are definite time efficiencies with a tool like this, and I am surprised it is not used more frequently.